• The UK’s Doorstep Loan Claims & Home Credit Claims Refund Specialists.

    No Win, No Fee (just 25% inc VAT of gross compensation awarded)*

    * A 14 day Cooling Off Period applies. After that, a cancellation charge of £180 (inc VAT) applies where you cancel a contract with us. If the Respondent has made a Settlement Proposal our standard Success Fee will apply in the event of cancellation.

    Unaffordable home credit loans /doorstep loans? We can help where:

    • You continually rolled over your doorstep loans / home credit loans
    • Doorstep loans / home credit loans were difficult for you to repay
    • You would immediately re-borrow
    • You became trapped in a cycle of lending – taking out other credit to repay your doorstep loan or home credit loan
    You could be due a doorstep loan refund. We at Allegiant Finance can help.

Doorstep Loan & Home Credit Claims Specialists | Fighting Against Mis-Selling.

Home Credit & Doorstep Loan – Misery on the doorstep. 

You have likely heard about the scandal surrounding payday loan mis-selling. As pioneers of payday loan claims, we see the similarity between payday loan lenders and so called doorstep loan / home credit loan providers. For a start, both sectors have been the subject of FCA criticism for unscrupulous, reckless practices.

It is estimated that more than 1.6 million people in the UK have borrowed from lenders who perform their services from door to door. The biggest names in this market include Morses Club (includes Shopacheck), Provident (includes Greenwoods), and Mutual and Loans At Home.

The bottom line – if you can prove your lender provided an unaffordable loan, you have a case for compensation.


Why Door Step Loans & Home Credit  Loans Were Missold

First, there was PPI, then payday loans, and now a new financial product scandal has begun to emerge – the mis-selling of doorstep loans. While both PPI and payday loans have been put under the spotlight by the Financial Conduct Authority (the body that regulates the financial industry), doorstep loans have so far escaped a regulatory overhaul. Something that could be soon set to change. 

The UK Door Step Loan Market

In the UK there are more than 1.6 million people who use loans that are repaid on the doorstep. These financial products, also known as ‘home credit’, account for one of the most sizeable markets of all in the high-cost credit industry.

“There’s no questioning the evidence, the FCA’s cap on payday lending has been a success. But it’s time now to address the problems consumers are facing in the home credit market. Home credit customers are susceptible to the high cost of these loans because of easy refinancing, and there is currently no total limit on what they repay”. Gillian Guy, Chief Executive of Citizens Advice


A doorstep loan can be proven to be unaffordable if your lender failed:

  • To act responsibly in ensuring every loan was suitable for your income
  • Offered you doorstep loan top-ups after repaying each loan
  • Didn’t allow you to read a pre-completed application form
  • Returned your application and told you to amend it, falsifying information
  • Allowed you new lending following missed payments
  • Allowed you to continue borrowing, despite you informing them of a fall in income

Our experience in high-cost lending claims is unbeatable. Allegiant Finance Services was the UK’s first payday loan claims firm and played a key role in pioneering the market. The very principles that payday loan lenders breached when wrongly lending to financially distressed customers equally apply to doorstep loan lenders.

Your Doorstep Loan Refund Claim

Making a claim for compensation against a doorstep loan company shouldn’t feel overwhelming with Allegiant Finance Services at your disposal. 

✓ Our claims process is streamlined and managed completely online and by phone. You won’t need to attend court, nor sit across from your lender or their legal team.

✓ We are authorised and regulated by the Financial Conduct Authority and our Firm Reference Number 836810.

✓ We carefully choose our cases and deeply understand unaffordable lending.

  1. Pre complaint investigation and analysis

    Pre complaint investigation and analysis

  2. Formal mis-selling complaint made

    Formal mis-selling complaint made

  3. Response analysis & negotiation

    Response analysis & negotiation

  4. Referral to Financial Ombudsman Services

    Referral to Financial Ombudsman Services

Our Process

  • A Trusted Name

    A Trusted Name Allegiant Finance Services Ltd is widely regarded as an original pioneer in the doorstep loan claims management market.

  • Friendly & Experienced Advisors

    Friendly & Experienced Advisors Contactable by email or phone, whichever you prefer.

  • Confidential & Discreet

    Confidential & Discreet We will only correspond with you and keep your details secure. We’ll never sell your data.

  • Proven Track Record

    Proven Track Record We've been claiming doorsteploan refunds since 2013

  • Online Application

    Online Application Full online application process. Receive an automated decision on whether we can take on your claim

  • Better Value No Win No Fee Service

    Better Value No Win No Fee Service Better value than our major competitors & a true No Win No Fee service (cancellation fees may apply)

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