Our Home Credit / Doorstep Loan Claims Procedure
You may have felt the very real effects of unaffordable Doorstep loan or home credit loan lending.
Have you previously wondered how you’ll buy your groceries after paying your doorstep loan / home credit loan? Did you worry about how you’d pay the bills, as your repayments left you all but penniless? We can help.
Our claims process is simple and broken down into a stage based approach.
Pre complaint investigation and analysis
Formal mis-selling complaint made
Response analysis & negotiation
Referral to Financial Ombudsman Services
Stage One – Fill out our doorstep loan claim form
Following our investigation into your case, our team will create a claim to present to your lender(s). We then submit your mis-selling complaint and continue to monitor its progress. With every update we receive, we inform you as to the progress made.
Stage Two – We submit a mis-selling complaint
Having submitted your doorstep loan / home credit loan claim paperwork to the provider of your loan we will monitor its progress periodically to make sure that a reply is received within an acceptable timescale.
Stage Three – We correspond and negotiate with your lender
Once we are in receipt of a decision from your lender we’ll be in touch without delay. They may present an offer, or they could refuse your claim. In either case we’ll provide our advice as to how to proceed. You may tell us to negotiate, or you can accept the offer. In the case of a refusal from your lender, all is not lost – we can still take your case to the Financial Ombudsman if merited.
Stage Four – We refer your claim to the Financial Ombudsman if necessary
If an agreement can’t be reached as to a compensation figure, or your case is refused, we can send your case to the Financial Ombudsman Service (the FOS). The FOS is an independent body that has the task of mediating between parties to come to a mutually agreeable solution. Once the Financial Ombudsman has reviewed the case and reached a decision, we’ll immediately forward this response to you. If your claim is successful, we’ll be in touch with your doorstep loan / home credit loan lender to organise payment.
The entire process can range in timescales from 12 weeks to a number of months. However, it’s worth noting that our team will always work to secure the best possible outcome, in the shortest amount of time.